Purchase Terms

Purchase Policy

1) General	5) International Orders
2) Billing	6) Refused/Returned Deliveries
2.a) Credit Cards	7) Carrier Mistakes
2.b) Taxes	8) Return Policy
2.c) Fradulent Charges	8.a) Steps to complete an MR
2.d) Chargeback Policy	8.b) Returns without Authorization
3) Changes/Cancellations	9) Exchanges
4) Shipping	10) Order Errors
4.a) Ground Shipping

(1) General	Back to Top
Orders will be processed as received. All verbal orders are considered firm. Sizes for products are cut sizes. Finished product may be slightly smaller. Patterns will not be matched on seamed cloths unless requested and will be at additional charge. Linen n' Stuff is not responsible for color variations due to dye lot differences.

(2) Billing	Back to Top
Full amount of order is due at time of order being placed. All Sales are considered final except for instances explained in our return policy.
(2.a) Credit Cards	Back to Top
Linen n’ Stuff will only accept the following credit card types: Visa, MasterCard, and American Express. Bank debit cards carrying the two major credit card company logos (Visa and Mastercard) will also be an acceptable form of payment. There is no surcharge for using your credit or debit card to make purchases. Also, please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card company or bank has on file for you). Incorrect information will result in order rejection or a delay in order processing.
(2.b) Taxes	Back to Top
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state in which our business operates. For orders shipped to all other states or countries, you, the customer, are solely responsible for all sales and use taxes or any other associated duties or taxes.
(2.c) Fraudulent Charges - Stolen Credit Card Purchases Back to Top
We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.
(2.d) Fraudulent Chargeback Policy	Back to Top
The charge that will appear on YOUR CREDIT CARD STATEMENT will be “LINEN N STUFF”. If you place a chargeback with your credit card company (on purpose or by mistake) for any order that you placed and received, there will be a $75.00 research fee charged to your account upon receiving the chargeback by our merchant provider to cover our investigative expenses to prove that you did make the purchase. NO EXCEPTIONS WILL BE MADE - If you do not remember making the purchase - call the number on your statement next to the charge BEFORE calling your bank.

(3) Changes/Cancellations	Back to Top
All changes or cancellations must be made the same day order is placed with live operator and are subject to approval. All additions made more than one hour later then original order will be shipped separately. No Changes or cancellations are acceptable for an order shipping by air, custom items, or any order that has already shipped.

(4) Shipping Policy	Back to Top
You are responsible for the entire cost of your order once order has shipped. Orders with Free Ground Shipping promotions may be sent via whichever shipping carrier we choose and arrival times may vary depending on chosen carrier - PLEASE NO PO BOX ADDRESSES NO PO BOX ADDRESSES are accepted for shipping. Shipping rates are generated automatically during checkout process as they vary by order weight and distance Our office operates 9am - 5pm PST, Monday - Friday; orders placed outside these hours will not be processed until the next work shift Shipping days begin counting the first business day following the date a package is tendered to the shipping carrier, e.g. a 3 day express package given to UPS on Friday will arrive the following Wednesday (3 shipping days, counting from Monday) Check with us regarding shipping around major holidays as there may sometimes be slight delays in order processing time (e.g., day after Thanksgiving) Purchase Orders can ship worldwide. Please contact us to place your order if outside the United States. Purchase Orders ship from either our warehouse in New Jersey or California; arrival times vary by proximity and selected service Most Purchase orders leave our warehouse within 1-2 business days after your order payment has been fully processed
(4.a) Ground Shipping	Back to Top
US Ground orders typically arrive in UP TO 5-7 BUSINESS DAYS Ground service is NOT GUARANTEED and we are not responsible for any shipping delays To receive your order by a specific date we recommend you call us.

(5) International Orders	Back to Top
Shipping available via UPS or USPS International orders do not necessarily ship the same day they are placed due to processing time for customs documentation and a more complex shipping procedure International customers are responsible for all applicable duties and taxes for purchases & brokerage fees at your end. USPS Priority Mail typically takes up to 7-12 business days to receive USPS Express Mail typically takes up to 4-7 business days to receive Packages may be inspected at customs and we are NOT responsible for any shipping delays for this or any related reason

(6) Refused & Returned Deliveries	Back to Top
1) Once order leaves our warehouse, no refund will be given unless it is proved that wrong merchandise was shipped. 2) No refunds will be given for any shipments refused at their destination or returned to our store after multiple attempts are made by the carrier without prior notification.

(7) Carrier Mistakes & Delays	Back to Top
Linen n’ Stuff is NOT RESPONSIBLE for delivery carrier mistakes under any circumstances Linen n’ Stuff will not be responsible for any merchandise, whether financially or otherwise, after it leaves our warehouse If there is a carrier mistake with your order, you must ask us to file a claim on your behalf with the shipping carrier who made the error You will ONLY be compensated if we recover the money from the shipping carrier through their claims process In the event that we are not able to recover any money, we will not be responsible for reimbursement for or replacement of your merchandise, given that the items left our warehouse in good faith Linen n’ Stuff is not responsible for delays in shipping after items leave our warehouse as there are many factors that are out of our control (e.g., weather conditions) If a shipping carrier defaults on a guaranteed delivery service we can, upon request, file a claim on your behalf to recover the money for our original shipping cost, which can then be refunded. No refunds or returns on merchandise due to carrier mistakes and/or delays.

(8) Return Policy	Back to Top
You are responsible for inspecting your order immediately upon receipt. All return requests MUST be submitted WITHIN 24 HOURS of order delivery. You may NOT return items without an MR number and approval by our returns department. All return items must be received within 10 days of return approval. A 60% Restocking Fee will be assessed for all returned items, unless otherwise notified. You are responsible for return shipping costs and may return items via USPS, UPS or FedEx. You will be refunded only after we have inspected your returned items. Refunds issued will be for the original amount paid for approved return items. Shipping charges will not be refunded. For orders sent via promotional shipping offers, our shipping cost will be deducted from the refund amount, proportional to the weight of returned items over total order weight. NO RETURNS are accepted on items that have been used, washed and/or damaged. Also, we do not accept returns on any opened items for those that are sold individually packaged. If you are unsure about a color, please request sample swatches. All disputes about color are subjective and you will be responsible for the restocking fee in such matters. All Clearance items are sold AS IS and are not returnable nor refundable.
(8.a) Steps to complete an MR (Merchandise Return)	Back to Top
Please Follow These Simple Steps to Complete a Return Refund Request 1. Call our Customer Service Department at 1.877.962.7443 to obtain a Merchandise Return number (MR) and mail your package(s) to the address that is provided by our Customer Service Department. 2. Write your reason for returning the product and the MR number on the sales receipt you received with your order or a copy of the sales receipt. 3. The MR number MUST be written underneath your return address at the top left of the package being returned. 4. Mail back the remaining product PROMPTLY in the products original packaging, the receipt stating the reason for the return and the Merchandise Return Number (MR) to the address supplied to you by our customer service representative. 5. Returns that do not include the MR number or are received at the improper address will be refused. MR's which are not received within 10 business days of issue are void and will NOT be honored.

(8.b) Returns Without Authorization	Back to Top
Any shipments received by our store that have not been approved for return, or that are returned after expiration of the 10 day period to send back merchandise on approved returns, will be refused.

(9) Exchanges	Back to Top
Exchanges, if approved, will follow the Returns Policy and Procedures with the following exceptions: Exchanges will be offered as store credit with which you can place a new order for any desired items. The credit will be awarded once the merchandise has been received and inspected. You also have the option to place a new order in advance of returning your merchandise. We will then refund the cost of the original merchandise once it is received by our store.

(10) Order Errors	Back to Top
Order errors are defined as follows: you received incorrect, damaged or faulty merchandise; your order is missing merchandise. Order errors must be brought to our attention by calling us within 24 hours after order delivery. Failure to do so will be interpreted by our store as negligence and you will therefore hold us harmless on any order errors for which we are not so notified. Please place all orders well in advance of the date for which you need your merchandise. Our store cannot accommodate customers on errors for orders received within 10 business days of the date the merchandise is needed for use. Since our store needs time to receive your returned merchandise, inspect it and send replacement items we cannot be expected to pay for expedited shipping for customers who do not provide us with sufficient time to correct the error. All replacement items and missing items will be sent via Ground shipping. For requests received within 24 hours, our store will ship replacement items once we've received and inspected the return, and you will be responsible for the cost shipping these items back to us as per our Return Policy. Missing merchandise will be replaced after your request has been processed and approved. If Ground shipping will not get your items to you by the date you need to use them, you must place a new order, choosing the appropriate expedited shipping method to receive the items by your intended order arrival date. You will be responsible for the full cost of this new order but will be refunded in full for the original items (once we receive and inspect them for accuracy) plus the cost for you to ship the items back to us via any Ground shipping method (a receipt must be provided). The incorrect items must be returned as per the Return Policy and Procedures above. For missing merchandise, you must submit an MR as per our Return Policy, indicating the quantity of missing items by selecting the appropriate number from the drop down quantity boxes. Please also indicate which items are missing by making a note in the "Comments" box for clarity. Missing items needed sooner than Ground shipping can deliver them will require immediate payment for the cost of the expedited shipping method necessary to ship your items to you on time. This cost will be provided to you by the returns department by email or phone and payment must be made prior to the shipment of your merchandise. Under no circumstances will Linen n’ Stuff be held responsible for any expedited shipping charges to replace merchandise or provide missing merchandise, even if our store caused the order error.