Where are your prices
How do I place an Order?
Is there a minimum order?
Can you make custom items?
What are your payment policies?
When will my order ship?
When do rental items need to be returned?
How does the shipping and return pocess work?
What do I do if I have lost my rental return labels?
What is your order change policy?
What is your cancellation policy?
Do I have to pay for linen I don't use?
Do you have a sample/swatch book I can order?
I'm trying to match a color. Can I order swatches?

HOW DOES YOUR RENTAL PROCESS WORK
You place your order. We will send you a copy of your order for confirmation either by fax or email. Once we have received your confirmation that everything is correct we will charge the deposit. We will charge the freight at time of shipping.
We ship the merchandise to arrive generally two days before your event. If time does not permit for this then we will ship your order air to be delivered before or on your required date. Please note: Rentals are shipped from New Jersey.
We pay the return freight in the continental U.S. as long as our return procedure is followed.
• You must use the same boxes or a similar size box for your return.
• You must use the ARS labels provided with your shipment.

There will be a clear plastic envelope containing your return labels either attached to or placed inside one of your boxes. Do not lose the labels.

WHERE ARE YOUR PRICES?
Due to competition we do not post our prices online. You may send us a price inquiry by clicking here. Or you can call for a quote. Minimum order requirements apply.

HOW DO I PLACE AN ORDER?
You can place an order any one of three ways
You may call (877) 962-7443 to place your orders by phone.
You may fill out a rental or purchase form online and submit it to us by clicking here.
You may print the online order form and fax it to us at (626) 303-6366.
We will fax a copy of your order to you to confirm that we have received your fax.

IS THERE A MINIMUM ORDER?
All orders below $100.00 will incur a $15.00 processing fee. We do not accept any rental or purchase orders for under $50.00. Sample and Swatch Book orders are excluded from the $50.00 minimum.

CAN YOU MAKE CUSTOM ITEMS?
Yes. Please call us toll free at (877) 962-7443 to discuss your needs or email us at inquiry@linennstuff.com to get a quote.

WHAT ARE YOUR PAYMENT POLICIES?
We accept Visa, MasterCard and American Express. Any other payment options are set up on a by case basis. Please call us at (877) 962-7443 or email us at inquiry@linennstuff.com to set up another payment option. We do not ship COD.

WHEN WILL MY ORDER SHIP?
Your order will ship to arrive by the date required. The exact date will be determined by our shipping department in regards to UPS transit times.

WHEN DO RENTAL ITEMS NEED TO BE RETURNED?
Rental items need to be returned on the next business day following your event.

HOW DOES THE SHIPPING AND RETURN PROCESS WORK?
Orders for purchased items ship as ready. Rental orders will ship to arrive by the required date listed on your order. Returns must be made on the date specified on your order. All orders are shipped UPS.

WHAT DO I DO IF I HAVE LOST MY RENTAL RETURN LABELS?
You may request additional return labels for a fee. Or you may ship the goods back and pay the return freight. Be sure to include a copy of your order inside the box to avoid additional rental fees.

WHAT IS YOUR ORDER CHANGE POLICY?
We ask changes to rental orders be made two weeks before an event. All other order changes or rental order changes within two weeks will be reviewed before being accepted or denied.

WHAT IS YOUR CANCELLATION POLICY?
Rental orders may be cancelled up to two weeks before your required date. Purchase orders must be approved for cancellation. You are responsible for all charges on any order cancelled after it has left our warehouse. A restock fee may apply.

DO I HAVE TO PAY FOR LINEN I DON'T USE?
You are responsible for payments on all processed orders in full.

DO YOU HAVE A SAMPLE/SWATCH BOOK I CAN ORDER?
Yes. We sell a swatch book which includes all 31 fabrics each available in an array of colors to choose from. Package includes swatch cards, our latest price-list and order forms. Please call us toll free at (877) 962-7443 to order one.

I'M TRYING TO MATCH A COLOR. CAN I ORDER SWATCHES?
Yes. We offer swatches at no charge. Email us your request at inquiry@linenstuff.com. Please place the words “Swatch Request” in the subject line of your email.