Frequently Asked Questions

1. How do I place an order?

ONLINE
To place an order online, simply find the item(s) your itnerested in, type in your quantity, choose either rental or purchase & your color(s) & size(s), if applicable. Click add to cart. Then proceed to checkout. We will reivew your order and process accordingly.

PHONE
You may call (877) 962-7443 to place your orders by phone.

FAX
Download our order form by clicking here. Print it, fill it out and fax it back to us at (626) 303-6366

PHONE & FAX ORDERS ONLY
We will fax or email a copy of your order to you to confirm the order is correct. your order will not be processed until we receive a signed confirmation back.

2. What payment methods do you accept?

We accept Visa, MasterCard, & American Express

3. How much is the deposit?

RENTALS
If your order is placed more than 10 business days before your event; an 85% deposit will be charged at the time the order is placed. The remaining balance will be charged 10 business days before your event.

PURCHASE
Because purchases ship as ready, your credit card will be charged for the full amount of your order at the time the order placed.

4. Do you ship rentals worldwide?

No. Our rentals are only available in the U.S. We do ship purchases worldwide. International cusotmers call us at (626) 303-0083 or email us by clicking here.

5. I live overseas, can I still order online?

At this time, we cannot process overseas orders online please call us at (626) 303-0083 or email us by clicking here to inquire about purchasing.

6. The Rental or Purchase option is not available on the item I want

No Purchase option -Some items are only available for rental through our online system. If the item you want to purchase does not have purchase as an option, call us toll free at (877) 962-7443, (626) 303-0083 for International customers. To place an order over the phone.

No Rental option - Some items are not available for rental. If only the pruchase option is avialabel then that item is not avialabel for rental.

7. Can you make custom items?

Yes. Please call us toll free at (877) 962-7443 to discuss your needs or email us at inquiry@linennstuff.com to get a quote.

8. What is your order change policy?

We ask changes to rental orders be made two weeks before an event. All other order changes or rental order changes within two weeks will be reviewed before being accepted or denied.

9. What is your cancellation policy?

Rental orders may be canceled up to two weeks before your required date. Purchase orders must be approved for cancellation. You are responsible for all charges on any order canceled after it has left our warehouse. A restock fee may apply.

10. Is there a minimum order amount?

We do not accept online orders under $100.00.
Orders under $100.00 must be placed by phone. A $15.00 processing fee applies to all orders under $100.00.
We do not accept any rental or purchase orders for under $50.00.
Sample and Swatch Book orders are excluded from the $50.00 minimum.

11. When will my order ship?

Your order will ship to arrive by the date required. The exact date will be determined by our shipping department in regards to UPS transit times.

12. How does your rental process work?

You can place your order either online or over the phone.

ONLINE ORDERS
If you place your order online remember, online rental order ust be placed no later than 10 business days BEFORE your event date. Your credit card will be charged once your order has been reviewed.

PHONE ORDERS
If you place your order over the phone, we will send you a copy of your order for confirmation either by fax or email. Once we have received your confirmation that everything is correct we will charge the deposit.

We ship the merchandise cleaned and pressed to arrive generally two days before your event. If time does not permit for this then we will ship your order air to be delivered before or on your required date. Please note: Rentals are shipped from New Jersey.
We pay the return freight in the continental U.S. as long as our return procedure is followed.

• You must use the same boxes or a similar size box for your return.
• You must use the ARS labels provided with your shipment.

There will be a clear plastic envelope containing your return labels either attached to or placed inside one of your boxes. Do not lose the labels. If these labels are not with the shipment, you must call us the same day you received the boxes to request replacement labesl and avoid any additional fees.

Enjoy your event.

Place the items back into the same boxes. Don't worry we'll clean them when they are returned.

Replace the old labels with the new labels and drop off the box(es) at a UPS drop off center. We recommend the next business day.

Once received we will recount, inspect, and process your return.

If there are no discrepancies then the order will be closed.
In case of any discrepancies we will call, email or fax you about the missing items or any additional charges.

13. How does the shipping & return process work?

Orders for purchased items ship as ready. Rental orders will ship to arrive by the required date listed on your order. Returns must be made on the date specified on your order. All orders are shipped UPS.

14. What do I do if I receive damaged/incorrect merchandise?

If the merchandise is damaged or does not match the items listed on your order call us toll free (877) 962-7443 to report the problem.

a) Subsequently we will issue an “MR” number for the return of the inaccurate or damaged goods
b) We will try to rectify any problems with your order to the best of our ability in the confines of the time frame between when we are notified and when the merchandise is required.
c) This procedure must be followed to receive any credit for claims.
d) Any merchandise returned without an “MR” number assigned by Linen n’ Stuff will not receive credit.
e) Any credit will be given at the sole discretion of Linen n’ Stuff
f) Credits will only be issued after merchandise has been received and inspected by representatives of Linen N’ Stuff

15. Suggestions for an easy return

Place a reliable person in charge of returning your order.
Make sure to remove the return label(s) from pouch upon receiving your order and keep them in a safe place.
When removing merchandise from box(es), take note as to how it was packed. It will make it easier to repack after your event.
Be sure to count the merchandise when packing for return.

16. When do rental items need to be returned?

Rentals are for 7 days. We recommend rental items be returned on the next business day following your event to avoid any complications. Please click here to determine the date you must return the linens.

17. Do I have to wash the linens before returning?

No. You do not need to wash the linens. We will wash them after we have received them.

18. Do I have to pay for linen I don't use?

You are responsible for payments on all shipped orders in full.

19. The return labels were not included

Upon receiving your order, be sure to locate the return labels and place in a safe place. If you are unable to locate the labels either inside or on any of the outer sides of the box(es) call us immediately. If you report the missing labels the same day you received your order we will send replacement labels out at no extra charge. If you do not report the missing label the same day you received your order we will send out replacement labels for a fee of $15.00 per label.

20. What do I do if I have lost my rental return labels?

You may request additional return labels for a fee. Or you may ship the goods back and pay the return freight. Be sure to include a copy of your order inside the box to avoid additional rental fees.

21. What if I return on my own?

If you return the box(es) at your own expense you must follow these directions.
Call us at (877) 962-7443 to obtain the proper address for your rental return.
Ship the box(es) through either FedEx or UPS. (USPS is not an acceptable method for returns)
Provide us with tracking numbers of your return so we can properly receive your order.
Failure to follow these direction or shipping to our CA warehouse will incur additional fees.